Do you have any display in showroom?
We have a 5000 Sqft Fabric only showroom at our headquarter in Jaipur at Luxor Impex Private Limited, E-193, RIICO Industrial Area, Mansarovar, Jaipur 302020. It is open all weekdays from 10.00 AM to 05.30 PM.
Do we accept Cash Payment?
Widths and Lengths of the fabrics
All our upholstery fabrics have standard width of appx 140 Cms. For someCurtain fabrics, this may differ. Please see the details of the selected fabric, next to the price of fabric.
Standard Length of the Roll is appx 40 Mtrs.In rare cases,One Roll may have 2 pieces.
Is my credit card information secure?
we use SSL on our website for secure and private data transmission.
What currency will my order be billed in?
All domestic orders are billed in India Rupees (INR) and international orders in US Dollars (Usd) & Euro. For international transactions, your card statement will show the amount in your local currency also, converted from USD/Euro at the prevailing rate of exchange.
Can I change my billing address?
Yes, it can be changed and should be sent within 3 hours of the order received by us.
How long will it take to receive my order?
Domestic shipment to Indian Locations usually takes 3-5 business days while international shipment takes 8-15 business days.
Do I have to register at luxorfabrics.com for an account to make online purchase?
You can shop as a guest or as member.Registration on the website is free and easy.
How do I remove my name from your mailing list?
You can unsubscribe by selecting unsubscribe option that will be in our mail.
How do I change my mailing or email address?
From your accounts page, these details can be updated.
Can I email my order?
You can email your order on email@example.com. Payment for email orders can be made through net banking or credit card / debit cards or wallets.
How can I modify my order?
You can modify your order during the buying process by editing your shopping cart. Once you make payment, the only way to change your order would be to cancel and place a new order. Cancellations must be made within 3 hours of placing the order.
Can I cancel my order?
When you submit your order online, it is instantly entered into our record, your order confirmation is sent and your payment is verified. After 3 hours, your order is transmitted to our warehouse and can no longer be modified. We hope that in most cases this expedited order process works to your advantage.
All orders can be cancelled by sending an email or message on the mobile number, within 3 hours of purchase. Once processed,unfortunately, cancellation of order will not be possible.
When will I receive a refund for my returned products?
Since all our online orders requires payment to be made by online banking, debit/credit cards, your refund will be credited back to the same bank account or debit/credit card or wallets used to make the original payment.
If the payment is made by online banking, refund is made in 5 business days. If payment is made by credit card, the respective credit card company must be contacted for timing of refund.
Can I get a free sample to test?
We can sendappx20 cm x 20 cm palm samples if you would like to take a feel of the fabric. Maximum 3 samples can be sent at one address, free of charge. All these free samples are sent by our standard courier. If you designate any specific courier, the courier charges will be on your account.
Are your fabrics laboratory tested ?:
- All our fabrics pass the Minimum Test requirements laid down by The European Authorities. The most important ones are:
A.ColourFastness :Practically, this is the most important feature any Upholstery Fabric MUST have as poor color fastness can damage our clothes as the colours of sofa fabrics can get fixed when we use the sofa. Also exposure to light [Our country has strong sunlight the whole year!] can make the fabric dull over a period.
Colour Fastness To Wet Rubbing : All our fabrics have a Minimum of 3 on a scale of 5. This is considered the best Globally.
Colour Fastness to Dry Rubbing : All our fabrics score 3 to 4 on a scale of 5. Colour Fastness to Light : All our fabrics score 4 to 5 on a scale of 5.
These are absolutely the best from any standards. From the User point of view, this means the colours from Sofas can never get on to our clothes and sofa will look same despite rough use for several years.
- Abrasion Resistance[also called Martindale Test] : Flock fabrics are known to have one of theStrongest surfaces and are good for rough uses. As a standard, all Microfibres Fabrics are tested up to Minimum 15000 Martindales. lf fully tested, the number can go up and above 50000 Martindales.
We are pasting here few of the test reports from European Laboratory. These are representative for all our Flock or Woven Fabrics as the case may be:
Flock Fabric Test Report 1[Fabric name: Sahara Marble]
Flock Fabric Test Report 2[Fabric name:DreamElly]
Woven Fabric Test Report 1[Fabric name: Xavi]
Woven Fabric Test Report 2[Fabric Narne:Topaz]
How to clean your fabrics
All our fabrics are machine washable.
Instructions to remove stains ;
Liquid Stains:Blot the stains gently with high absorbent material and pat dry with a dry material. If still the stain remains, remove the stain with a soapy cloth gently. Most stain go away if done soon after staining.
Ball Point Pen and similar stains: Dampen a clean cotton fabric piecein a white soap solution and rub the stain gently.Clean the surface with the damp cloth and let the surface dry.
Alcohol derivatives and Petroleum and Alkali based solvents should NOT be used for cleaning.